Compare cxense and Gainsight - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - cxense or Gainsight?

cxense is more expensive to implement (TCO) than Gainsight, and Gainsight is rated higher (85/100) than cxense (53/100). Gainsight offers users more features (4) than cxense (0). There is a clear winner in this case and it is Gainsight!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

cxense Vs. Gainsight

cxense: Cxense enables the world’s leading media, e-commerce and consumer brands to take control of their audience data to deliver more engaging and personalized user experiences. Businesses using Cxense’s advanced real-time analytics, data management (DMP), advertising, search and personalization technology gain more engaged users, increased digital reven...

Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.

Who is more expensive? cxense or Gainsight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for cxense and Gainsight.

cxense price starts at $499 per month , On a scale between 1 to 10 cxense is rated 6, which is similar to the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: cxense is more expensive than Gainsight.

Which software includes more/better features?

We've compared cxense Vs. Gainsight based on some of the most important and required Customer Experience Management features.

cxense: We are still working to collect the list of features for cxense.

Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.

Target customer size

cxense's typical customers include: Small, medium and large size businesses, and Gainsight's target customer size include: Small, medium and large size businesses.