Shlomi Lavi /
May 16, 2022
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Bottom Line: Which is Better - Gainsight or cxense?
cxense is more expensive to implement (TCO) than Gainsight, and Gainsight is rated higher (85/100) than cxense (53/100). Gainsight offers users more features (4) than cxense (0). There is a clear winner in this case and it is Gainsight!
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Gainsight Vs. cxense
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
cxense: Cxense enables the world’s leading media, e-commerce and consumer brands to take control of their audience data to deliver more engaging and personalized user experiences. Businesses using Cxense’s advanced real-time analytics, data management (DMP), advertising, search and personalization technology gain more engaged users, increased digital reven...
Who is more expensive? Gainsight or cxense?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Gainsight and cxense.
Gainsight price starts at $2,500 per company/month , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software. cxense price starts at $499 per month , When comparing cxense to its competitors, the software is rated 6 - similar to the average Customer Experience Management software cost.
Bottom line: cxense is more expensive than Gainsight.
Which software includes more/better features?
We've compared Gainsight Vs. cxense based on some of the most important and required Customer Experience Management features.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
cxense: We are still working to collect the list of features for cxense.
Target customer size
Gainsight's typical customers include: Small, medium and large size businesses, and cxense's target customer size include: Small, medium and large size businesses.