Compare Diamond relations CRM and ShopKeep by Lightspeed - May 2022

Shlomi LaviShlomi Lavi / May 18, 2022

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Bottom Line: Which is Better - Diamond relations CRM or ShopKeep by Lightspeed?

Diamond relations CRM is more expensive to implement (TCO) than ShopKeep by Lightspeed, ShopKeep by Lightspeed is rated higher (99/100) than Diamond relations CRM (84/100). Diamond relations CRM offers more features (15) to their users than ShopKeep by Lightspeed (9).

Looking for the right Jewelry Store POS solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Diamond relations CRM compares with LightSpeed?

Diamond relations CRM: Allows your salespeople to close more deals by recording sales related interactions, sharing customer information, and tracking the salesperson’s progress. Diamond Relations captures all customer information into a single system and shares them across the entire company. An opportunity provides information such as their sales stage, the dollar amou...

LightSpeed: LightSpeed, a leading technology company that is reinventing the retail experience for iGeneration shoppers, today announced the closing of a US$30 million investment from Accel Partners. We produce the most compelling retail business solution on any platform and help retailers attain their business aspirations. We are seeking out talented profes...

Who's more expensive? Diamond relations CRM or ShopKeep POS?

The real total cost of ownership (TCO) of Jewelry Store POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Diamond relations CRM and ShopKeep POS.

Diamond relations CRM price starts at $35 per user/month , on a scale between 1 to 10 Diamond relations CRM is rated 2, which is much lower than the average cost of Jewelry Store POS software. ShopKeep POS price starts at $49 per month , when comparing ShopKeep POS to their competitors, the software is rated 2 - much lower than the average Jewelry Store POS software cost.

Bottom line: Diamond relations CRM cost is around the same cost of ShopKeep POS.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Diamond relations CRM Vs. ShopKeep by Lightspeed based on some of the most important and required Jewelry Store POS features. Diamond relations CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Dashboards, Sales Automation. ShopKeep POS: Bar Code Scanning, Credit Card Processing, Customer Management, Employee Management, Inventory Management.

Target customer size

Diamond Relations CRM is especially designed for jewelers and stores selling jewelry exclusively. The software application is a practical item for services of all dimensions and also a variety of kinds.

Diamond relations CRM

ITQlick rating
(5/5)

starts at $35 per user/month

Diamond Relations CRM is a web-based software tool for customer relationship management (CRM) designed for jewelers and jewelry retailers. Its main modules include marketing automation, sales automation and col...

Categories: Complaint Management, Customer Relationship Management, Customer Loyalty, Customer Service.

ShopKeep by Lightspeed

ITQlick rating
(4.3/5)

starts at $49 per month

ShopKeep by Lightspeed is a point of sale management solution for businesses of all sizes. Its services include inventory management, customer management, employee management, and others. The software w...

Categories: Operations, Retail & POS.

Compare specifications

Compare features

Diamond relations CRM: 15 Features

Campaign Dashboard
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Sales Automation
Sales Forecasting
Sales Reports
Contact History
Contact Management
Contact Scheduler
Lead Tracking
Sales and CRM Integration

ShopKeep POS: 9 Features

Bar Code Scanning
Credit Card Processing
Customer Management
Employee Management
Inventory Management
Print Receipt
Refunds
Reporting
Returns
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Diamond ...
ITQlick rating
5/5
Score
84/100
Pricing
3/10
License pricing
$35 per user/month
Functionality
30
Compare
ShopKeep...
ITQlick rating
4.3/5
Score
99/100
Pricing
2.4/10
License pricing
$49 per month
Functionality
11
Ace Reta...
ITQlick rating
4.5/5
Score
88/100
Pricing
5.2/10
License pricing
$675 per license
Functionality
24
Smartwerks
ITQlick rating
4.5/5
Score
86/100
Pricing
2.6/10
License pricing
$119 per month
Functionality
43
BusinessMind
ITQlick rating
3/5
Score
83/100
Pricing
6.2/10
License pricing
$195 per user/month
Functionality
23
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.