Compare e-ServiceSuite and AnswerDash - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or AnswerDash?

e-ServiceSuite is more expensive to implement (TCO) than AnswerDash, and AnswerDash is rated higher (84/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than AnswerDash (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. AnswerDash

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...

Who is more expensive? e-ServiceSuite or AnswerDash?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and AnswerDash.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. AnswerDash price starts at $10 per license , When comparing AnswerDash to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than AnswerDash.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. AnswerDash based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

AnswerDash: We are still working to collect the list of features for AnswerDash.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.