Compare e-ServiceSuite and Spiceworks - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or Spiceworks?

e-ServiceSuite is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than e-ServiceSuite (83/100). Spiceworks offers users more features (16) than e-ServiceSuite (3). There is a clear winner in this case and it is Spiceworks!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. Spiceworks

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Who is more expensive? e-ServiceSuite or Spiceworks?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and Spiceworks.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software.

Bottom line: e-ServiceSuite is more expensive than Spiceworks.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. Spiceworks based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, Spiceworks is best for small and medium sized business IT support teams.