EducationFolder Vs CenterWare Inbound (Nov 2020)

Shlomi LaviShlomi Lavi / Nov 24, 2020

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Bottom Line: Which is Better - EducationFolder or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than EducationFolder, CenterWare Inbound is rated higher (91/100) than EducationFolder (83/100). EducationFolder offers more features (5) to their users than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How EducationFolder compares with Nuxiba Technologies?

EducationFolder: EducationFolder began with a recognition of the mission-critical role coaching and training play in contact center performance – and of the daily management issues that often prevent those activities from happening. By creating a single, end-to-end solution to address both these needs, EducationFolder delivers the resources and tools to enable well...

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who's more expensive? EducationFolder or CenterWare Inbound?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for EducationFolder and CenterWare Inbound.

EducationFolder price starts at $9 per user/month , on a scale between 1 to 10 EducationFolder is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 EducationFolder is rated 2, which is much lower than the average cost of Call Center software.

Bottom line:CenterWare Inbound is more expensive than EducationFolder.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared EducationFolder Vs. CenterWare Inbound based on some of the most important and required Call Center features. EducationFolder: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center. CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

EducationFolder's typical customers include: Medium and large size businesses, and CenterWare Inbound's target customer size include: Medium and large size businesses.

EducationFolder

ITQlick rating
(4.4/5)

starts at $9 per user/month

EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous impr...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

CenterWare Inbound

ITQlick rating
(4.6/5)

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

EducationFolder: 5 Features

Campaign Management
Blended Call Center
Inbound Call Center
Outbound Call Center
Call Center

CenterWare Inbound: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
EducationFolder
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Functionality
13
Compare
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
9
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality
20
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
6
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.