Compare eGain and WebMerge - Apr 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - eGain or WebMerge?

WebMerge is more expensive to implement (TCO) than eGain, and WebMerge is rated higher (86/100) than eGain (77/100). WebMerge offers users more features (6) than eGain (3).

Looking for the right Office Production & Tools solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

eGain Vs. WebMerge

eGain: eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.

WebMerge: WebMerge is an online service that automates your document creation process. Easily create customized PDF and Word documents for contracts, applications, government forms, and more. Gone are the days where you have to fill out the same document over and over again! Simply connect WebMerge with your favorite online form tool, CRM, sales managemen...

Who is more expensive? eGain or WebMerge?

The real total cost of ownership (TCO) of Office Production & Tools software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for eGain and WebMerge.

eGain accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 eGain is rated 4, which is lower than the average cost of Office Production & Tools software. WebMerge price starts at $50 per month , When comparing WebMerge to its competitors, the software is rated 6 - similar to the average Office Production & Tools software cost.

Bottom line: WebMerge is more expensive than eGain.

Which software includes more/better features?

We've compared eGain Vs. WebMerge based on some of the most important and required Office Production & Tools features.

eGain: Data Import/Export, Basic Reports, Online Customer Support.

WebMerge: Version Control, Collaboration, Document Management, Project Collaboration, Document Assembly.

Target customer size

eGain's typical customers include: Start up, Small business, Medium business, Large business, The software can be used for the document management needs of any business size and type.