Compare Enterprise Feedback and Decibel Insight - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enterprise Feedback or Decibel Insight?

Enterprise Feedback is more expensive to implement (TCO) than Decibel Insight, and Enterprise Feedback is rated higher (92/100) than Decibel Insight (50/100). Decibel Insight offers users more features (6) than Enterprise Feedback (3).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Verint Vs. Decibel Insight

Verint: ...

Decibel Insight: After several years of development and beta testing, Decibel Insight launched in Q1 2014, as one of only three enterprise-level products of its kind available globally. Designed for digital marketers and web analysts to accurately investigate how visitors behave on their website, it was borne in 2009 in a London digital agency as a way to help clie...

Who is more expensive? Enterprise Feedback or Decibel Insight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Feedback and Decibel Insight.

Enterprise Feedback accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Enterprise Feedback Management is rated 6, which is similar to the average cost of Customer Experience Management software. Decibel Insight price starts at $400 per user/month , When comparing Decibel Insight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Enterprise Feedback is more expensive than Decibel Insight.

Which software includes more/better features?

We've compared Enterprise Feedback Vs. Decibel Insight based on some of the most important and required Customer Experience Management features.

Enterprise Feedback: Data Import/Export, Basic Reports, Online Customer Support.

Decibel Insight: Dashboard, Data Analysis Tools, Data analysis, Document Management, Data visualization.

Target customer size

Enterprise Feedback's typical customers include: Small, medium and large size businesses, The software is a viable solution for small and medium businesses as well as large enterprises.