Compare Five9 and PhoneBurner - Jan 2023
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Bottom Line: Which is Better - Five9 or PhoneBurner?
PhoneBurner is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than PhoneBurner (80/100). Five9 offers users more features (15) than PhoneBurner (5). There is a clear winner in this case and it is Five9!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Five9 Vs. PhoneBurner
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better. PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...
Who is more expensive? Five9 or PhoneBurner?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and PhoneBurner.
Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. PhoneBurner price starts at $127 per user/month , When comparing PhoneBurner to its competitors, the software is rated 8 - higher than the average Call Center software cost.
Bottom line: PhoneBurner is more expensive than Five9.
Which software includes more/better features?
We've compared Five9 Vs. PhoneBurner based on some of the most important and required Call Center features.
Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.
PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and PhoneBurner's target customer size include: Small, medium and large size businesses.
PhoneBurner
starts at $127 per user/month
PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that use...
PriceDemoCompare specifications
Five9 Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
PhoneBurner Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Auto Dialer / Predictive Dialer -> PhoneBurner review |
Company: | PhoneBurner |
Pricing: | starts at $127 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | PhoneBurner review, PhoneBurner pricing, PhoneBurner alternatives |
Compare features
Five9: 15 Features
PhoneBurner: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.