Compare Five9 and Vonage Business Solutions - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 or Vonage Business Solutions?

Five9 is more expensive to implement (TCO) than Vonage Business Solutions, and Five9 is rated higher (88/100) than Vonage Business Solutions (86/100). Five9 offers users more features (15) than Vonage Business Solutions (1).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Vonage Business Solutions

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Vonage Business Solutions: Since 2006, we’ve been the leading VoIP service provider focused on delivering premium quality business phone service to growing companies. While the basic dial tone is the core of our offering, we also develop and deliver innovative integration and features to help you work smarter. Our cloud phone service allows you to work anywhere, integrate wi...

Who is more expensive? Five9 or Vonage Business Solutions?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Vonage Business Solutions.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Vonage Business Solutions price starts at $19.99 per month , When comparing Vonage Business Solutions to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Five9 is more expensive than Vonage Business Solutions.

Which software includes more/better features?

We've compared Five9 Vs. Vonage Business Solutions based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

Vonage Business Solutions: VoIP.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Customers of the software include businesses of all sizes and a variety of types.