Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - Gainsight or InMoment Employee Engagement?
InMoment Employee Engagement is more expensive to implement (TCO) than Gainsight, and Gainsight is rated higher (85/100) than InMoment Employee Engagement (84/100). Gainsight offers users more features (4) than InMoment Employee Engagement (0). There is a clear winner in this case and it is Gainsight!
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Gainsight Vs. InMoment
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
InMoment: InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer and employee data to inform better business decisions, and create high-value relationships. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as str...
Who is more expensive? Gainsight or InMoment Employee Engagement?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Gainsight and InMoment Employee Engagement.
Gainsight price starts at $2,500 per company/month , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software. InMoment Employee Engagement accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software.
Bottom line: InMoment Employee Engagement is more expensive than Gainsight.
Which software includes more/better features?
We've compared Gainsight Vs. InMoment Employee Engagement based on some of the most important and required Customer Experience Management features.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
InMoment Employee Engagement: We are still working to collect the list of features for InMoment Employee Engagement.
Target customer size
Gainsight's typical customers include: Small, medium and large size businesses, and InMoment Employee Engagement's target customer size include: Small, medium and large size businesses.