Compare InMoment Employee Engagement and Gainsight - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - InMoment Employee Engagement or Gainsight?

InMoment Employee Engagement is more expensive to implement (TCO) than Gainsight, and Gainsight is rated higher (85/100) than InMoment Employee Engagement (84/100). Gainsight offers users more features (4) than InMoment Employee Engagement (0). There is a clear winner in this case and it is Gainsight!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

InMoment Vs. Gainsight

InMoment: InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer and employee data to inform better business decisions, and create high-value relationships. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as str...

Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.

Who is more expensive? InMoment Employee Engagement or Gainsight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for InMoment Employee Engagement and Gainsight.

InMoment Employee Engagement accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 InMoment Employee Engagement is rated 6, which is similar to the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: InMoment Employee Engagement is more expensive than Gainsight.

Which software includes more/better features?

We've compared InMoment Employee Engagement Vs. Gainsight based on some of the most important and required Customer Experience Management features.

InMoment Employee Engagement: We are still working to collect the list of features for InMoment Employee Engagement.

Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.

Target customer size

InMoment Employee Engagement's typical customers include: Small, medium and large size businesses, and Gainsight's target customer size include: Small, medium and large size businesses.