Shlomi Lavi /
Apr 10, 2024
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Bottom Line: Which is Better - GoToAssist or Salesforce CRM?
GoToAssist is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than GoToAssist (84/100). Salesforce CRM offers users more features (21) than GoToAssist (0). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Citrix Systems, Inc. Vs. Salesforce.com
Citrix Systems, Inc.:
Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? GoToAssist or Salesforce?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoToAssist and Salesforce.
GoToAssist price starts at $69 per agent/month , On a scale between 1 to 10 GoToAssist is rated 4, which is lower than the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: GoToAssist is more expensive than Salesforce.
Which software includes more/better features?
We've compared GoToAssist Vs. Salesforce CRM based on some of the most important and required CRM features.
GoToAssist: We are still working to collect the list of features for GoToAssist.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
The software is equipped enough to meet the needs of all business sizes and a variety of types. Salesforce is optimal for people as well as companies.