Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - GoToAssist or Sugar Sell?
GoToAssist is more expensive to implement (TCO) than Sugar Sell, and Sugar Sell is rated higher (90/100) than GoToAssist (84/100). Sugar Sell offers users more features (21) than GoToAssist (0). There is a clear winner in this case and it is Sugar Sell!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Citrix Systems, Inc. Vs. SugarCRM
Citrix Systems, Inc.:
Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...
SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...
Who is more expensive? GoToAssist or SugarCRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoToAssist and SugarCRM.
GoToAssist price starts at $69 per agent/month , On a scale between 1 to 10 GoToAssist is rated 4, which is lower than the average cost of CRM software. SugarCRM price starts at $49 per user/month , When comparing SugarCRM to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: GoToAssist cost is around the same cost of SugarCRM.
Which software includes more/better features?
We've compared GoToAssist Vs. Sugar Sell based on some of the most important and required CRM features.
GoToAssist: We are still working to collect the list of features for GoToAssist.
SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
The software is equipped enough to meet the needs of all business sizes and a variety of types. Sugar Sell is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, Sugar Sell Enterprise offers flexible features that can be tailored to your needs.