Shlomi Lavi /
Jul 25, 2022
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Bottom Line: Which is Better - HEAT Cloud Solutions or Zoho Support?
HEAT Cloud Solutions is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than HEAT Cloud Solutions (81/100). Zoho Support offers users more features (24) than HEAT Cloud Solutions (14). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FrontRange Solutions Vs. Zoho
FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? HEAT Cloud Solutions or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HEAT Cloud Solutions and Zoho Support.
HEAT Cloud Solutions price starts at $1,695 per user/month , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: HEAT Cloud Solutions is more expensive than Zoho Support.
Which software includes more/better features?
We've compared HEAT Cloud Solutions Vs. Zoho Support based on some of the most important and required Customer Service features.
HEAT Cloud Solutions: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management, Service Management, Service Portfolio, Service Reporting.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.