Shlomi Lavi / Jul 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
VitalSuite is more expensive to implement (TCO) than HEAT Cloud Solutions, and VitalSuite is rated higher (87/100) than HEAT Cloud Solutions (81/100). HEAT Cloud Solutions offers users more features (14) than VitalSuite (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT ma...
Alcatel-Lucent: Alcatel-Lucent has a widespread presence across the globe. As one of the most experienced and widely deployed global services organizations in the industry, Alcatel-Lucent is an established partner with global reach.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HEAT Cloud Solutions and VitalSuite.
HEAT Cloud Solutions price starts at $1,695 per user/month , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software. VitalSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: HEAT Cloud Solutions cost is around the same cost of VitalSuite.
We've compared HEAT Cloud Solutions Vs. VitalSuite based on some of the most important and required Customer Service features.
HEAT Cloud Solutions: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management, Service Management, Service Portfolio, Service Reporting.
VitalSuite: Data Import/Export, Basic Reports, Online Customer Support.
Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service. and VitalSuite's target customer size include: Start up, Small business, Medium business, Large business.
starts at $1,695 per user/month
HEAT Cloud Solutions provides a powerful Service Management tool that can seamlessly integrate both the Client and Services function of a business. The software has been built specifically for the cloud with th...
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VitalSuite is a growing cloud-based Networking software, it is designed to support small, medium and large size business. VitalSuite received a rating of 3.4 from ITQlick team. The software cost is considered a...
Compare Pricing| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> HEAT Cloud Solutions review |
| Company: | FrontRange Solutions |
| Pricing: | starts at $1,695 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | HEAT Cloud Solutions review, HEAT Cloud Solutions pricing, HEAT Cloud Solutions alternatives |
| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Networking -> VitalSuite review |
| Company: | Alcatel-Lucent |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | VitalSuite review, VitalSuite pricing, VitalSuite alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.