Compare HelpStar ITIL Help Desk and Zoho Desk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - HelpStar ITIL Help Desk or Zoho Desk?

HelpStar ITIL Help Desk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Desk Technology Vs. Zoho Corporation

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? HelpStar ITIL Help Desk or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and Zoho Desk.

HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: HelpStar ITIL Help Desk is more expensive than Zoho Desk.

Which software includes more/better features?

We've compared HelpStar ITIL Help Desk Vs. Zoho Desk based on some of the most important and required Help Desk features.

HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. and Zoho Desk's target customer size include: Small, medium and large size businesses.