Compare NICE CXone and SalesAchiever - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or SalesAchiever?

SalesAchiever is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than SalesAchiever (84/100). SalesAchiever offers users more features (6) than NICE CXone (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. SalesAchiever

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

SalesAchiever: Project-SalesAchiever® CRM is used by General Contractors, Construction Suppliers, Architects, Engineers and Housebuilders worldwide who have a need to win business through the building project route whilst selling to key accounts such as End clients, Architects, Main Contractors, and Distributor networks. What is key to the success of Project-Sal...

Who is more expensive? NICE CXone or SalesAchiever?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and SalesAchiever.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. SalesAchiever price starts at $49 per user/month , When comparing SalesAchiever to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: NICE CXone cost is around the same cost of SalesAchiever.

Which software includes more/better features?

We've compared NICE CXone Vs. SalesAchiever based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

SalesAchiever: Basic Reports, Data Import/Export, Online Customer Support, Budgeting & CPM, Scheduling.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. Customers of the software include businesses of all sizes and a variety of types.