Compare Infor Service and Mhelpdesk - Apr 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Infor Service or Mhelpdesk?

Infor Service is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than Infor Service (71/100). Both tools offer the same amount of features.

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infor Global Solutions Vs. Mhelpdesk

Infor Global Solutions: Infor Global Solutions is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning (ERP) to supply chain and customer relationships.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Infor Service or Mhelpdesk?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infor Service and Mhelpdesk.

Infor Service accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Infor Service Management is rated 10, which is much higher than the average cost of Field Service software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Infor Service is more expensive than Mhelpdesk.

Which software includes more/better features?

We've compared Infor Service Vs. Mhelpdesk based on some of the most important and required Field Service features.

Infor Service: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Customer Survey, Mobile Integration, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements, Campaign Dashboard.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Infor Service Management system is best for the service industry, but the software can also be implemented and used in any industry, including industries in industrial manufacturing, aerospace and defense, automotive, hospitality, distribution, technology, healthcare, food, fashion, and the public sector. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.