Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Kayako Fusion or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than Oracle Service Cloud (77/100). Kayako Fusion offers users more features (6) than Oracle Service Cloud (4). There is a clear winner in this case and it is Kayako Fusion!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kayako Vs. Oracle
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...
Who is more expensive? Kayako Fusion or Oracle Service Cloud?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Oracle Service Cloud.
Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.
Bottom line: Oracle Service Cloud is more expensive than Kayako Fusion.
Which software includes more/better features?
We've compared Kayako Fusion Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.
Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include small and medium businesses as well as large enterprises.