Compare LANDesk Service Desk and Zoho Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - LANDesk Service Desk or Zoho Desk?

LANDesk Service Desk is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Landesk Vs. Zoho Corporation

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? LANDesk Service Desk or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and Zoho Desk.

LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than Zoho Desk.

Which software includes more/better features?

We've compared LANDesk Service Desk Vs. Zoho Desk based on some of the most important and required Help Desk features.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

LANDesk Service Desk's typical customers include: Small, medium and large size businesses, and Zoho Desk's target customer size include: Small, medium and large size businesses.