Compare LivePerson and Slack - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LivePerson or Slack?

Slack is more expensive to implement (TCO) than LivePerson, and Slack is rated higher (100/100) than LivePerson (75/100). Slack offers users more features (5) than LivePerson (0). There is a clear winner in this case and it is Slack!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LivePerson Vs. Slack

LivePerson: LivePerson is the market leader in real-time intelligent customer engagement. Our mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. From the largest global enterprises to one-person businesses, our 8,500 cust...

Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.

Who is more expensive? LivePerson or Slack?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LivePerson and Slack.

LivePerson accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveEngage is rated 2, which is much lower than the average cost of Chat software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: LivePerson cost is around the same cost of Slack.

Which software includes more/better features?

We've compared LivePerson Vs. Slack based on some of the most important and required Chat features.

LivePerson: We are still working to collect the list of features for LivePerson.

Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and Slack's target customer size include: Small, medium and large size businesses.