Compare LogMeIn Rescue and SAP CRM: Web Channel - Apr 2022

Shlomi LaviShlomi Lavi / Apr 22, 2022

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Bottom Line: Which is Better - LogMeIn Rescue or SAP CRM: Web Channel?

SAP CRM: Web Channel is more expensive to implement (TCO) than LogMeIn Rescue, and LogMeIn Rescue is rated higher (85/100) than SAP CRM: Web Channel (57/100). LogMeIn Rescue offers users more features (3) than SAP CRM: Web Channel (2). There is a clear winner in this case and it is LogMeIn Rescue!

Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LogMeIn Vs. SAP

LogMeIn: LogMeIn is a public company that provides software as a service-based solution for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? LogMeIn Rescue or SAP CRM: Web Channel?

The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LogMeIn Rescue and SAP CRM: Web Channel.

LogMeIn Rescue price starts at $108.25 per month , On a scale between 1 to 10 LogMeIn Rescue is rated 6, which is similar to the average cost of Remote Support software. SAP CRM: Web Channel accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LogMeIn Rescue is rated 6, which is similar to the average cost of Remote Support software.

Bottom line: LogMeIn Rescue cost is around the same cost of SAP CRM: Web Channel.

Which software includes more/better features?

We've compared LogMeIn Rescue Vs. SAP CRM: Web Channel based on some of the most important and required Remote Support features.

LogMeIn Rescue: Data Import/Export, Basic Reports, Online Customer Support.

SAP CRM: Web Channel: Customer Service, Collaboration Center .

Target customer size

LogMeIn Rescue is suitable for education, healthcare, HW/SW vendors, enterprise IT, IT service providers and telecom industries. and SAP CRM: Web Channel's target customer size include: Start up, Small business, Medium business, Large business.

LogMeIn Rescue

ITQlick rating
(3.8/5)

starts at $108.25 per month

LogMeIn Rescue is a remote support solution that can help support technicians to respond to online customer requests easily and conduct remote support sessions. The installation process is easy for bothparties ...

Categories: Help Desk, Team Collaboration.

SAP CRM: Web Channel

ITQlick rating
(3.3/5)

SAP CRM: Web Channel is a growing cloud-based Project Collaboration software, it is designed to support small, medium and large size business. SAP CRM: Web Channel received a rating of 3.3 from ITQlick team. Th...

Categories: Complaint Management, Customer Relationship Management, Help Desk, Team Collaboration, Social CRM.

Compare specifications

Compare features

LogMeIn Rescue: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

SAP CRM: Web Channel: 2 Features

Customer Service
Collaboration Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LogMeIn ...
ITQlick rating
3.8/5
Score
85/100
Pricing
6.6/10
License pricing
$108.25 per month
Functionality
5
Compare
SAP CRM:...
ITQlick rating
3.3/5
Score
57/100
Pricing
7.4/10
License pricing
Pricing not available
Functionality
9
ConnectW...
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$27 per user/month
Functionality
15
Zoho Ass...
ITQlick rating
4.5/5
Score
90/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
10
GoToMyPC
ITQlick rating
4.6/5
Score
86/100
Pricing
6.4/10
License pricing
$28 per computer/month
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.