Compare Metaphor IVR+ and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or nextiva app?

nextiva app is more expensive to implement (TCO) than Metaphor IVR+, and nextiva app is rated higher (99/100) than Metaphor IVR+ (84/100). nextiva app offers users more features (16) than Metaphor IVR+ (5).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Nextiva

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Metaphor IVR+ or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Nextiva Hosted Call Center.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Metaphor IVR+ cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. nextiva app based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.