Compare NICE CXone and NICE CXone - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or NICE CXone?

NICE CXone is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated with the same score (63/100) as NICE CXone (63/100).

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MindTouch Vs. MindTouch

MindTouch: MindTouch is a smarter knowledge management platform that allows organizations to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.

MindTouch: MindTouch is a smarter knowledge management platform that allows organizations to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.

Who is more expensive? NICE CXone or MindTouch?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and MindTouch.

NICE CXone accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MindTouch is rated 6, which is similar to the average cost of Customer Success software. MindTouch accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MindTouch is rated 6, which is similar to the average cost of Customer Success software.

Bottom line: NICE CXone cost is around the same cost of MindTouch.

Which software includes more/better features?

We've compared NICE CXone Vs. NICE CXone based on some of the most important and required Customer Success features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

MindTouch: We are still working to collect the list of features for MindTouch.

Target customer size

NICE CXone's typical customers include: Start up, Small business, and MindTouch's target customer size include: Start up, Small business.