Compare NICE CXone and Natero - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or Natero?

Natero is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (63/100) than Natero (62/100).

Looking for the right Customer Success solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MindTouch Vs. Natero

MindTouch: MindTouch is a smarter knowledge management platform that allows organizations to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.

Natero: Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. We built Natero because we believe that Customer Success...

Who is more expensive? NICE CXone or Natero?

The real total cost of ownership (TCO) of Customer Success software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and Natero.

NICE CXone accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 MindTouch is rated 6, which is similar to the average cost of Customer Success software. Natero price starts at $240 per month , When comparing Natero to its competitors, the software is rated 6 - similar to the average Customer Success software cost.

Bottom line: NICE CXone cost is around the same cost of Natero.

Which software includes more/better features?

We've compared NICE CXone Vs. Natero based on some of the most important and required Customer Success features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

Natero: We are still working to collect the list of features for Natero.

Target customer size

NICE CXone's typical customers include: Start up, Small business, and Natero's target customer size include: Start up, Small business.