Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or NICE inContact?
nextiva app is more expensive to implement (TCO) than NICE inContact, and nextiva app is rated higher (99/100) than NICE inContact (81/100). nextiva app offers users more features (16) than NICE inContact (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. NICE inContact
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
NICE inContact: We make it easy for contact centers to
transform one on one experiences.
Who is more expensive? nextiva app or NICE inContact Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and NICE inContact Cloud Contact Center.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. NICE inContact Cloud Contact Center price starts at $100 per user/month , When comparing NICE inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: nextiva app cost is around the same cost of NICE inContact Cloud Contact Center.
Which software includes more/better features?
We've compared nextiva app Vs. NICE inContact based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
NICE inContact Cloud Contact Center: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and NICE inContact Cloud Contact Center's target customer size include: Small, medium and large size businesses.