starts at $100 per user/month
Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates.
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8x8 Contact Center is more expensive to implement (TCO) than NICE inContact, and 8x8 Contact Center is rated higher (93/100) than NICE inContact (81/100). 8x8 Contact Center offers users more features (14) than NICE inContact (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NICE inContact: We make it easy for contact centers to transform one on one experiences.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE inContact and 8x8 Contact Center.
NICE inContact price starts at $100 per user/month , On a scale between 1 to 10 NICE inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: NICE inContact cost is around the same cost of 8x8 Contact Center.
We've compared NICE inContact Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
NICE inContact: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
NICE inContact's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
starts at $100 per user/month
Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates.
Compare Pricingstarts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> NICE inContact review |
Company: | NICE inContact |
Pricing: | starts at $100 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | NICE inContact review, NICE inContact pricing, NICE inContact alternatives |
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> 8x8 Contact Center review |
Company: | 8x8, INC |
Pricing: | starts at $15 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.