Compare Nuance IVR and APS - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or APS?

APS is more expensive to implement (TCO) than Nuance IVR, and APS is rated higher (98/100) than Nuance IVR (92/100). APS offers users more features (7) than Nuance IVR (3). There is a clear winner in this case and it is APS!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. APS

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

APS: APS is a national workforce management and payroll tax compliance provider committed to delivering value through flexible cloud technology and individualized support. Our cloud-based solution provides payroll, core HR, time & attendance, self-service, and mobile in a single platform which can adapt to meet changing customer needs.

Who is more expensive? Nuance IVR or APS?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and APS.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. APS price starts at $50 per month , When comparing APS to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: Nuance IVR cost is around the same cost of APS.

Which software includes more/better features?

We've compared Nuance IVR Vs. APS based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

APS: Benefits Administration, Employee Self-Service, Payroll, Direct Deposit, Payroll Tax Management.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. and APS's target customer size include: SMBs.