Compare Nuance IVR and Basecamp - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Basecamp?

Nuance IVR is more expensive to implement (TCO) than Basecamp, and Basecamp is rated higher (98/100) than Nuance IVR (92/100). Basecamp offers users more features (5) than Nuance IVR (3). There is a clear winner in this case and it is Basecamp!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Basecamp

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Basecamp: Basecamp is a company spread out across 26 different cities around the world. Started the business back in 1999 (used to be called 37signals, but recently changed the name of the business to Basecamp, to match the name of their most popular product).

Who is more expensive? Nuance IVR or Basecamp?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Basecamp.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Basecamp price starts at $11 per user/month , When comparing Basecamp to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Basecamp.

Which software includes more/better features?

We've compared Nuance IVR Vs. Basecamp based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Basecamp: Document Management, Project Management, Resource Management, Scheduling, Task Management.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background.

Basecamp Project Management software serves a wide range of customers from various industries.