Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
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Cloudserve Hosted Desktop is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than Cloudserve Hosted Desktop (60/100). Both tools offer the same amount of features.
Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
Cloudserve Ltd: Delivering reliable, secure and cost effective cloud computing and cloud services to small and medium size businesses. Cloudserve provides a range of cloud computing services and IT resources to small and medium sized businesses in the UK and Internationally. We deliver the IT functionality organisations need as simple affordable online subs...
The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Cloudserve Hosted Desktop.
Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Cloudserve Hosted Desktop price starts at $24 per user/month , When comparing Cloudserve Hosted Desktop to its competitors, the software is rated 6 - similar to the average IVR software cost.
Bottom line: Nuance IVR cost is around the same cost of Cloudserve Hosted Desktop.
We've compared Nuance IVR Vs. Cloudserve Hosted Desktop based on some of the most important and required IVR features.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Cloudserve Hosted Desktop: Data Import/Export, Basic Reports, Online Customer Support.
The software has mainly been designed for small and medium businesses with no restriction of industrial background. Cloudserve Hosted Desktop is suitable for a wide range of business sectors including social care, marketing, hospitality, technology and more.
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare Pricingstarts at $24 per user/month
Cloudserve Hosted Desktop is a hosted desktop platform that can work as an alternative to the traditional on-premise physical server and PC model. Users get access to their hosted desktop over an intern...
Compare PricingITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
ITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Communications -> Cloudserve Hosted Desktop review |
Company: | Cloudserve Ltd |
Pricing: | starts at $24 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Cloudserve Hosted Desktop review, Cloudserve Hosted Desktop pricing, Cloudserve Hosted Desktop alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.