Compare Nuance IVR and Epos Now - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Epos Now?

Nuance IVR is more expensive to implement (TCO) than Epos Now, and Epos Now is rated higher (95/100) than Nuance IVR (92/100). Epos Now offers users more features (4) than Nuance IVR (3). There is a clear winner in this case and it is Epos Now!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Epos Now.com

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Epos Now.com: Epos Now is the leader in cloud POS. We have helped over 30,000 businesses to grow, and have built our business on our reputation for exceptional customer service.Launched in 2011, Epos Now was founded on a belief that all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their ...

Who is more expensive? Nuance IVR or Epos Now?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Epos Now.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Epos Now price starts at $39 per user/month , When comparing Epos Now to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Epos Now.

Which software includes more/better features?

We've compared Nuance IVR Vs. Epos Now based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Epos Now: Retail & POS, Point of sale, Inventory Management, Barcode Scanning.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. The typical customers using Epos Now are those in the small business category (10-200 employees), medium-sized (500 to 1,000) and larger enterprises in various market sectors in the industry of IT, data processing and hosting and other related services, particularly the field of retailing and POS.