Compare Nuance IVR and FTMaintenance - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or FTMaintenance?

Nuance IVR is more expensive to implement (TCO) than FTMaintenance, and FTMaintenance is rated higher (94/100) than Nuance IVR (92/100). FTMaintenance offers users more features (18) than Nuance IVR (3). There is a clear winner in this case and it is FTMaintenance!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. FasTrak

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

FasTrak : FasTrak serves thousands of customers across multiple industries with software products that enhance operations by saving time and money. Our maintenance management, data acquisition and monitoring, and PLC programming and simulation, and file change management software do more than similar products at a fraction of the cost. We are firmly commi...

Who is more expensive? Nuance IVR or FTMaintenance?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and FTMaintenance.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. FTMaintenance price starts at $40 per month , When comparing FTMaintenance to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than FTMaintenance.

Which software includes more/better features?

We've compared Nuance IVR Vs. FTMaintenance based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

FTMaintenance: Asset Management, Barcode Scanning, Category Customization, Custom User Interface, Customizable Fields.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background.

FTMaintenance is a maintenance management software that is designed for businesses across various industries.