Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Nuance IVR is more expensive to implement (TCO) than Dynamics 365, and Dynamics 365 is rated higher (95/100) than Nuance IVR (92/100). Dynamics 365 offers users more features (16) than Nuance IVR (3). There is a clear winner in this case and it is Dynamics 365!
Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Microsoft Dynamics CRM.
Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average IVR software cost.
Bottom line: Nuance IVR is more expensive than Microsoft Dynamics CRM.
We've compared Nuance IVR Vs. Dynamics 365 based on some of the most important and required IVR features.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.
The software has mainly been designed for small and medium businesses with no restriction of industrial background. Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare Pricingstarts at $65 per user/month
Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can ...
Compare PricingITQlick Score: | 92/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
ITQlick Score: | 95/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | CRM -> Dynamics 365 review |
Company: | Microsoft |
Pricing: | starts at $65 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Dynamics 365 review, Dynamics 365 pricing, Dynamics 365 alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.