Compare Nuance IVR and Pipedrive - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or Pipedrive?

Nuance IVR is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Nuance IVR (92/100). Pipedrive offers users more features (4) than Nuance IVR (3). There is a clear winner in this case and it is Pipedrive!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. Pipedrive

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Who is more expensive? Nuance IVR or Pipedrive?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and Pipedrive.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than Pipedrive.

Which software includes more/better features?

We've compared Nuance IVR Vs. Pipedrive based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.