Compare Nuance IVR and SAP ERP - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or SAP ERP?

SAP ERP is more expensive to implement (TCO) than Nuance IVR, and SAP ERP is rated higher (97/100) than Nuance IVR (92/100). SAP ERP offers users more features (15) than Nuance IVR (3).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. SAP

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Nuance IVR or SAP ERP?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and SAP ERP.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. SAP ERP price starts at $108 per user/month , When comparing SAP ERP to its competitors, the software is rated 10 - much higher than the average IVR software cost.

Bottom line: SAP ERP is more expensive than Nuance IVR.

Which software includes more/better features?

We've compared Nuance IVR Vs. SAP ERP based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

SAP ERP: Accounts Payable, Accounts Receivable, Billing & Invoicing, Budgeting & Forecasting, Accounting Module.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background. SAP ERP is a remedy that is best fit for large companies.