Compare Nuance IVR and UpKeep - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Nuance IVR or UpKeep?

Nuance IVR is more expensive to implement (TCO) than UpKeep, and UpKeep is rated higher (94/100) than Nuance IVR (92/100). UpKeep offers users more features (7) than Nuance IVR (3). There is a clear winner in this case and it is UpKeep!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuance Vs. UpKeep Maintenance Management

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

UpKeep Maintenance Management: UpKeep Maintenance Management is headquartered in Los Angeles, California, and serves the global business community. As a type of Computerized Maintenance Management System (CMMS), Upkeep goes one step further: it is the premier mobile-first tool of its kind in the market. Rather than relying on a desktop, UpKeep enables businesses to conveniently...

Who is more expensive? Nuance IVR or UpKeep?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and UpKeep.

Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. UpKeep price starts at $45 per user/month , When comparing UpKeep to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Nuance IVR is more expensive than UpKeep.

Which software includes more/better features?

We've compared Nuance IVR Vs. UpKeep based on some of the most important and required IVR features.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

UpKeep: Remote Access, Inventory Management, Work Order Management, Mobile Access, Purchasing.

Target customer size

The software has mainly been designed for small and medium businesses with no restriction of industrial background.

UpKeep Maintenance software is used by a wide range of businesses across various industries, including manufacturing, facilities management, property management, hospitality, and transportation.