Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
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USAN Predictive Dialer is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than USAN Predictive Dialer (75/100). USAN Predictive Dialer offers users more features (5) than Nuance IVR (3).
Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nuance IVR and USAN Predictive Dialer.
Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nuance IVR is rated 6, which is similar to the average cost of IVR software. USAN Predictive Dialer price starts at $34.95 per license , When comparing USAN Predictive Dialer to its competitors, the software is rated 6 - similar to the average IVR software cost.
Bottom line: Nuance IVR cost is around the same cost of USAN Predictive Dialer.
We've compared Nuance IVR Vs. USAN Predictive Dialer based on some of the most important and required IVR features.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
USAN Predictive Dialer: Auto Dialer, CRM with Call Center, CTI (Computer Telephony Integration), Inbound Call Center, Virtual Call Center Support.
The software has mainly been designed for small and medium businesses with no restriction of industrial background. USAN extends help to organisation of any kind across various industries.
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare Pricingstarts at $34.95 per license
USAN Predictive Dialer is a web based Customer Relationship Management (CRM) Software that provides multiple-user call, note-taking and contact reminders facility to users. It offers configurable contact centre...
Compare PricingITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
ITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Auto Dialer / Predictive Dialer -> USAN Predictive Dialer review |
Company: | USAN INC |
Pricing: | starts at $34.95 per license |
Typical customers: | Small business, Large business |
Platforms: | Desktop, Cloud |
Links: | USAN Predictive Dialer review, USAN Predictive Dialer pricing, USAN Predictive Dialer alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.