Compare Pipedrive and e-ServiceSuite - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Pipedrive or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than e-ServiceSuite (83/100). Pipedrive offers users more features (4) than e-ServiceSuite (3). There is a clear winner in this case and it is Pipedrive!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pipedrive Vs. Buoyant Solutions, Inc.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? Pipedrive or e-ServiceSuite?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipedrive and e-ServiceSuite.

Pipedrive price starts at $9.90 per user/month , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: e-ServiceSuite is more expensive than Pipedrive.

Which software includes more/better features?

We've compared Pipedrive Vs. e-ServiceSuite based on some of the most important and required CRM features.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.