Pipedrive Vs Freshsales (May 2021)

Shlomi LaviShlomi Lavi / May 01, 2021

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Bottom Line: Which is Better - Pipedrive or Freshsales?

Freshsales is more expensive to implement (TCO) than Pipedrive, Pipedrive is rated higher (99/100) than Freshsales (93/100). Pipedrive offers more features (4) to their users than Freshsales (0). There is a clear winner in this case and it is Pipedrive!

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Pipedrive compares with FRESHDESK INC.?

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who's more expensive? Pipedrive or Freshsales?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Pipedrive and Freshsales.

Pipedrive price starts at $12.50 per user/month , on a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. Freshsales price starts at $12 per user/month , when comparing Freshsales to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Pipedrive cost is around the same cost of Freshsales.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Pipedrive Vs. Freshsales based on some of the most important and required CRM features. Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center . Freshsales: We are still working to collect the list of features for Freshsales.

Target customer size

Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.

Pipedrive

ITQlick rating
(4.6/5)

starts at $12.50 per user/month

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...

Categories: Casino CRM, Channel Management, Customer Relationship Management, Customer Loyalty.

Freshsales

ITQlick rating
(4.7/5)

starts at $12 per user/month

Freshsales is a web-based CRM integrating several sales and marketing features that will help any businesses in achieving growth and success. The software gives complete view of the customers and the data gathe...

Categories: Mobile CRM.

Compare specifications

Compare features

Pipedrive: 4 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

Freshsales: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Compare
Freshsales
ITQlick rating
4.7/5
Score
93/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
3
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.