Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Pipedrive or Help.com Live Chat?
Help.com Live Chat is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Help.com Live Chat (25/100). Pipedrive offers users more features (4) than Help.com Live Chat (0). There is a clear winner in this case and it is Pipedrive!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Pipedrive Vs. Help.com
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
Who is more expensive? Pipedrive or Help.com Live Chat?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipedrive and Help.com Live Chat.
Pipedrive price starts at $9.90 per user/month , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. Help.com Live Chat price starts at $80 per user/month , When comparing Help.com Live Chat to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Pipedrive cost is around the same cost of Help.com Live Chat.
Which software includes more/better features?
We've compared Pipedrive Vs. Help.com Live Chat based on some of the most important and required CRM features.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
Target customer size
Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. Customers of the software include businesses of all sizes and a diverse range of types.