Compare Pipedrive and Zendesk - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Pipedrive or Zendesk?

Zendesk is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Zendesk (82/100). Zendesk offers users more features (18) than Pipedrive (4).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pipedrive Vs. Zendesk

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Pipedrive or Zendesk Sell?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipedrive and Zendesk Sell.

Pipedrive price starts at $9.90 per user/month , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. Zendesk Sell price starts at $49 per user/month , When comparing Zendesk Sell to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Zendesk Sell is more expensive than Pipedrive.

Which software includes more/better features?

We've compared Pipedrive Vs. Zendesk based on some of the most important and required CRM features.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Zendesk Sell: Mobile Access, Collaboration, Task Management, Business Performance Optimization, Contact Management.

Target customer size

Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. and Zendesk Sell's target customer size include: Small, medium and large size businesses.