Compare Pipeline Pilot and Puzzel - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pipeline Pilot or Puzzel?

Pipeline Pilot is more expensive to implement (TCO) than Puzzel, and Pipeline Pilot is rated higher (87/100) than Puzzel (62/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accelrys Vs. Logicalware

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Logicalware: At Logicalware, your customers mean as much to us as they do to you, after all, it’s what we do. We help companies serve their customers better by providing tools to do this in the most effective and efficient way possible. Based in Edinburgh, Scotland, Logicalware is a young, dynamic company providing customer service support to a range of compan...

Who is more expensive? Pipeline Pilot or Logicalware?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and Logicalware.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. Logicalware price starts at $59 per user/month , When comparing Logicalware to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Pipeline Pilot is more expensive than Logicalware.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. Puzzel based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Logicalware: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, Mostly the deployment of Puzzel has been found in small and medium businesses.