Shlomi Lavi /
Nov 29, 2022
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Bottom Line: Which is Better - Puzzel or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than Puzzel, and Pipeline Pilot is rated higher (87/100) than Puzzel (62/100). Both tools offer the same amount of features.
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Logicalware Vs. Accelrys
Logicalware: At Logicalware, your customers mean as much to us as they do to you, after all, it’s what we do. We help companies serve their customers better by providing tools to do this in the most effective and efficient way possible.
Based in Edinburgh, Scotland, Logicalware is a young, dynamic company providing customer service support to a range of compan...
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who is more expensive? Puzzel or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Puzzel and Pipeline Pilot.
Puzzel price starts at $59 per user/month , On a scale between 1 to 10 Logicalware is rated 2, which is much lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Logicalware is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line: Pipeline Pilot is more expensive than Puzzel.
Which software includes more/better features?
We've compared Puzzel Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Puzzel: Data Import/Export, Basic Reports, Online Customer Support.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Mostly the deployment of Puzzel has been found in small and medium businesses. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.