Pure Chat Review

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Last updated: Nov 05, 2019

Pure Chat Review

ITQlick rating
(4.6/5)

Starting from $15 per 2 users/month

Pure Chat is a web based live chat solution for small and medium sized businesses. It offers such capabilities as assignment management, customizable branding, transfers and routing, and others. The software wa...

  • Categories (4/5):

    • Customer Success
    • Chat
    • Scheduling
    • Sales

Shlomi Lavi / updated: Nov 05, 2019

What is Pure Chat?

Pure Chat is a web based live chat solution for small and medium sized businesses. It offers such capabilities as assignment management, customizable branding, transfers and routing, and others. The software was designed and launched by Pure Chat Inc headquartered in Arizona, United States.

Average Rating -

The rating of Pure Chat is 4.6 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The software is a most viable solution for small and medium sized businesses. It can be used in a variety of major industries and domains including marketing and advertisement, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include ETI Limos & Charter, JSI Signs, Camping Survival, and others.

Features

The software offers various useful customization options for chat box colors, images, text, profile images, and animations. Scheduled can be created once after which the availability is shown automatically every time the agent logs in on web or mobile. The dashboard offers analytics about visitors, referral sources, locations, and other details.

Pure Chat allows chatting with multiple people at a time and facilitates in capturing more leads. Other important capabilities include chat transcript, social media integration, knowledge base, and others.

Competitors & Alternatives

Popular Alternatives to Pure Chat: Olark, Chatra, WhosOn, BirdEye, Visitlead, HeyBubble, SnapEngage Live Chat, Live Chat Software, BoomTown, Velaro Live Chat.

Pure Chat Pricing Information

The cost of license starting from $15 per 2 users/month. The Chat experts at ITQlick has reviewed Pure Chat pricing and gave the software a total cost of ownership (TCO) rating of 2.8 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Pure Chat in action

Pure Chat Categories

Customer Success
Chat
Scheduling
Sales
Lead Management

Specifications

Company:
Address: Scottsdale, AZ, United States
Website:https://purechat.com/
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Pure Chat Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$15 per 2 users/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$219
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$39 per license
Hosting
NA
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review