Pure Chat Review - why 4.6 stars?

Pure Chat Review
ITQlick Score: 90/100
ITQlick Rating: (4.6/5)
Pricing: 2.8/10 - low cost
Category: Chat -> Pure Chat
Ranking:Ranked 2 out of 45 Chat systems
Company: Pure Chat, Inc.
Pricing: starts at $39 per month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: Pure Chat pricing, Pure Chat alternatives

Shlomi LaviShlomi Lavi / updated: Jul 21, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Pure Chat?

Pure Chat is a web based live chat solution for small and medium sized businesses. It offers such capabilities as assignment management, customizable branding, transfers and routing, and others. The software was designed and launched by Pure Chat Inc headquartered in Arizona, United States.

What is Pure Chat rating? ()

The rating of Pure Chat is 4.6 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Pure Chat's typical customers?

The software is a most viable solution for small and medium sized businesses. It can be used in a variety of major industries and domains including marketing and advertisement, retail and wholesale, healthcare and hospitality, and others. Some notable clients of the software include ETI Limos & Charter, JSI Signs, Camping Survival, and others.

Is Pure Chat the best Chat?

Pure Chat is ranked 2 out of 45 software in their category (Chat systems).

What are their main features and functionalities?

The software offers various useful customization options for chat box colors, images, text, profile images, and animations. Scheduled can be created once after which the availability is shown automatically every time the agent logs in on web or mobile. The dashboard offers analytics about visitors, referral sources, locations, and other details.

Pure Chat allows chatting with multiple people at a time and facilitates in capturing more leads. Other important capabilities include chat transcript, social media integration, knowledge base, and others.

Who are their main alternatives?

Popular alternatives to Pure Chat: Olark, Chatra, WhosOn, BirdEye, Visitlead, HeyBubble, SnapEngage Live Chat, Live Chat Software, BoomTown, Velaro Live Chat. The full list of competitors can be found here.

What is the cost of Pure Chat?

The cost of license starts at $39 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Pure Chat

What should you ask Pure Chat, Inc. during a demo session? (65 questions)

Schedule a demo with Pure Chat and access 65 must ask questions for the vendor while watching Pure Chat in action. Visit the vendor's website here.

Pure Chat's list of categories:

Customer Success
Chat
Scheduling
Sales
Lead Management

Pure Chat Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$39 per month
Functionality
5
Review
Compare
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
5
Review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
14
Review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$33 per license
Functionality
5
Review
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Functionality
15
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.