Pure Chat Vs Olark (Jul 2020)

Shlomi LaviShlomi Lavi / Jul 21, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Bottom Line: Which is Better - Pure Chat or Olark?

Pure Chat is more expensive to implement (TCO) than Olark, Olark is rated higher (91/100) than Pure Chat (90/100). Olark offers more features (3) to their users than Pure Chat (0). There is a clear winner in this case and it is Olark!

Looking for the right Chat solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Pure Chat, Inc. compares with Olark?

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

Who's more expensive? Pure Chat or Olark?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Pure Chat and Olark.

Pure Chat price starts at $39 per month , on a scale between 1 to 10 Pure Chat is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $12 per user/month , when comparing Olark to their competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Pure Chat cost is around the same cost of Olark.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Pure Chat Vs. Olark based on some of the most important and required Chat features. Pure Chat: We are still working to collect the list of features for Pure Chat. Olark: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is a most viable solution for small and medium sized businesses. Olark is suitable for startup marketers, small companies and companies providing online services.

Pure Chat

ITQlick rating
(4.6/5)

starts at $39 per month

Pure Chat is a web based live chat solution for small and medium sized businesses. It offers such capabilities as assignment management, customizable branding, transfers and routing, and others. The software wa...

Categories: Customer Success, Chat, Scheduling, Sales.

Olark

ITQlick rating
(4.6/5)

starts at $12 per user/month

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution. ...

Categories: , Chat.

Compare specifications

Olark Specifications

ITQlick Score: 91/100
ITQlick Rating: (4.6/5)
Pricing: 2/10 - low cost
Category: Chat -> Olark
Company: Olark
Pricing: starts at $12 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Olark review, Olark pricing, Olark alternatives

Compare features

Pure Chat: 0 Features

We are working to collect the list of features

Olark: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$39 per month
Functionality
5
Review
Compare
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
5
Review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
14
Review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$33 per license
Functionality
5
Review
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Functionality
15
Author
Shlomi Lavi - admin

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.