Compare QueueMetrics and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - QueueMetrics or CXM Recording?

CXM Recording is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than QueueMetrics (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. CXM

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? QueueMetrics or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and CXM Recording and Quality Monitoring.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: QueueMetrics cost is around the same cost of CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared QueueMetrics Vs. CXM Recording based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

QueueMetrics's typical customers include: Large business, Creedenz CXM is best suited for small business and medium business in the healthcare sector.