Compare QueueMetrics and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - QueueMetrics or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than QueueMetrics, and QueueMetrics is rated higher (85/100) than VanillaSoft (80/100). QueueMetrics offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is QueueMetrics!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Loway Vs. VanillaSoft

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? QueueMetrics or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for QueueMetrics and VanillaSoft.

QueueMetrics price starts at $500 per year , On a scale between 1 to 10 QueueMetrics is rated 2, which is much lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: VanillaSoft is more expensive than QueueMetrics.

Which software includes more/better features?

We've compared QueueMetrics Vs. VanillaSoft based on some of the most important and required Call Center features.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

QueueMetrics's typical customers include: Large business, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.