Shlomi Lavi / Dec 11, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Remedy Action Request is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Remedy Action Request (70/100). SolarWinds Service Desk offers users more features (18) than Remedy Action Request (3). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Remedy Action Request and SolarWinds.
Remedy Action Request price starts at $149 per user/month , On a scale between 1 to 10 Remedy Action Request System is rated 6, which is similar to the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Remedy Action Request is more expensive than SolarWinds.
We've compared Remedy Action Request Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
Remedy Action Request: Asset Management, Knowledge Base/FAQ, Mobile Integration.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Remedy Action Request's typical customers include: Medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.
starts at $149 per user/month
Remedy Action Request System is a growing cloud-based Help Desk software, it is designed to support medium and large size business. Remedy Action Request System received a rating of 4.2 from ITQlick team. The s...
Compare Pricingstarts at $19 per technician/month
SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...
PriceDemo| ITQlick Score: | 70/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Help Desk -> Remedy Action Request review |
| Company: | BMC Software |
| Pricing: | starts at $149 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop |
| Links: | Remedy Action Request review, Remedy Action Request pricing, Remedy Action Request alternatives |
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> SolarWinds Service Desk review |
| Company: | Samanage |
| Pricing: | starts at $19 per technician/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.