Compare Cisco WebEx Support Center and Request Tracker - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or Request Tracker?

Cisco WebEx Support Center is more expensive to implement (TCO) than Request Tracker, and Cisco WebEx Support Center is rated higher (85/100) than Request Tracker (62/100). Request Tracker offers users more features (7) than Cisco WebEx Support Center (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. Best Practical Solutions, LLC

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.

Who is more expensive? Cisco WebEx Support Center or Request Tracker?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and Request Tracker.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. Request Tracker price starts at $125 per feature/month , When comparing Request Tracker to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than Request Tracker.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. Request Tracker based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies.